Refund Policy

You can request a full refund within 15 days of your purchase. There is no form to fill out, no interview, and no condition attached to how much of the product you used. One email is enough.

Send your request to support@thepackage.online from the address you used at checkout and include your order number or the name on the payment. We reply within 2 business days and process approved refunds within 5 business days of approval.

Refunds are returned to the original payment method used at checkout. Once we process the refund on our side, the final timing is controlled by your bank or card issuer, and normally takes a further 5 to 10 business days.

Access to the product ends when the refund is processed. You may keep any material you downloaded before that point, but you may not continue to use, share or resell it.

Where a product is sold on a recurring basis, you can cancel at any time from your account or by email, and the cancellation takes effect at the end of the billing period you have already paid for. The 15-day window described above applies to your first payment. Renewal payments are not refundable, but you will not be charged again once you cancel.

If something is wrong with your purchase, write to us first. We would rather fix it or refund it directly than have you go through a chargeback, and every message reaches a person on our team.

Nothing in this policy limits any refund or withdrawal right you may have under the consumer law of the country where you live. Where that law gives you more than this policy does, that law applies.

The Package

69.410.786 ALVARO NUNES CORREA · CNPJ 69.410.786/0001-11

Rua Luiz Oliveira, 327, Parque das Flores, Campinas, SP, 13087-610, Brazil

Email: support@thepackage.online